Privacy Policy
Effective Date: [Insert Date]
At Wordcraft Group, we respect your privacy and are committed to protecting your personal data.
1. Information We Collect
We may collect and process the following information:
Name, phone number, and contact details
Messages sent via WhatsApp or our CRM system
Business-related communication data
2. How We Use Your Information
We use your information to:
Communicate with customers via WhatsApp
Provide customer support and services
Manage leads and business operations
Improve our services and user experience
3. WhatsApp Integration
Our system integrates with WhatsApp Business API provided by Meta Platforms.
Messages sent to our business may be processed and stored within our CRM system (Odoo) for communication and service purposes.
4. Data Sharing
We do not sell your personal data.
We may share data only with:
Meta Platforms (for WhatsApp messaging services)
Service providers necessary for business operations
5. Data Security
We implement appropriate security measures to protect your data from unauthorized access, alteration, or disclosure.
6. Data Retention
We retain your data only as long as necessary for business and legal purposes.
7. Your Rights
You have the right to:
Request access to your data
Request correction or deletion
Withdraw consent at any time
8. Contact Us
If you have any questions, contact us at:
Email: mm@wordcraft.ae
9. Updates
We may update this policy from time to time. Updates will be posted on this page.